Frequently Asked Questions

We give a new meaning to 'keeping an eye out'. Our team of security experts is available to assist you with any inquiries you may have. Whether you need assistance choosing the right security system for your home or business, or you have technical questions about our products, we are here to provide you with the information and support you need.

1) What are the benefits of IOT modules?

It can control alarm panels with arm,arm,arm,panic & control (light) through Vivos Application
2) How many users can control using Vivos App?

Only 1 user
3) How many users can be registered in vivos app?

3
4) Does IOT Module require internet?

yes
1) How to connect The Zone Development Module to the Mainboard?

Connect 4 wireless (Aux+, Aux -, White, Green) to the Aux terminal on the Mainboard. It has 6 input terminals so it completes all 16 programmable zones.
1) How to Enable the partition?

S1) Press [ Mode + Installer + Enter ] S2) Select [System Setup + Enter] S3) Select [Partition] and Activate partition by pressing [0 + Enter] S4) Exit programming by press[Mode e + Enter]
2) How many partitions can be set?

2
3) If AC Power fails, how long can the backup battery extend power?

About 6-8 hours
4) How many zones can be programmed?

16 zones
5) Can it set the Auto Time?

Yes can
6) How to connect to many zones?

By using Expander (Zone Expandder Module)
7) Can I receive incoming calls/call-outs with Voice Messages?

Yes by connecting 2 Incoming Input Terminals in the Telephony Module to a Landline
8) Can I receive sms when the alarm triggers or arms/hugs?

Yes by using GSM
9) Can PIR movement / sensor detect pet movement?

Yes can
10) Can the Mainboard Panel Alarm connect to the wireless sensor?

Yes can
11) Can the Mainboard Panel Alarmer be controlled by Remote or Keyswitch?

Yes can
12) Can the Mainboard Alarm Panel set the Duress Code?

Yes can
13) Can the Alarm Mainboard control the lights?

Yes by using the Home Automation Module
1) How many remote control devices can I connect to the Mainboard?

1
2) How long is the battery life on a wireless module?

Depending on the use of power.
3) Where to setup Wireless Module?

Please ensure remote installation is far away of any Electromagnetic Device that may cause antenna signals to be interrupted in the wireless module. 2 meters is at least.
1) How many lights can I control using a Module (Home Automation)?

Total 16
2) Can I set the zone as a light zone?

Yes can
3) Can I set some lights under zone 1?

Yes can
4) Can (Home Automation) set which lamp zone will be ON at night?

No, he will turn on all the lights
5) Can Home Automation be set for lights during Holidays?

Yes can
6) Can I set the trigger times for the lamp when there is a zone trigger?

Yes can
7) How to do the zon breaker on the lamp?

S1) Press [Mode + Installer Code (6 digits) + Enter] S2) Select [HA Setting] & press [Enter] S3) Select [Zonee Trigger + Enter + Zone 1 Trigger (depending on which zone to set) + Enter] Q4) Select (light) which one to set for Zone 1, for example press [01 + Enter] to set Light 1 = Zone 1. S5) Exit the program by pressing [Mode + Enter]
8) How to adjust the trigger timer for a set zone?

S1) Press [Mode + Installer Code + Enter] S2) Select [HA Setting] & press [Enter] S3) Select [Trigger Timer] & set the timer. Contonya, Set 1 minute with press [1 + Enter] S4) Exit the program by pressing [Mode + Enter]
9) How to adjust the Night Time for Light?

S1) Press [Mode + Installer Code + Enter] S2) Select [HA Setting] & press [Enter] S3) Select [Night Hour + Enter]. Then, Enter the duration of the time. For example from 7 pm to 7 am by press [1907 + Enter] S4) Exit the program by pressing [Mode + Enter]
10) Is it can to adjust HA Timer when Vacation arm?

No because HA point timer has been set from 12 am to 8 am. Random HA point timer is turned on from 6 pm to 12 am.
1) How many GSM numbers can be set?

3 GSM numbers
2) Does the GSM module come with Antenna?

Yes so that it can extend the signal further
3) Can I set personal calls using the GSM Module?

Yes can
4) Can gsm module send arm/arm/arm/alarm event to Personal Call number vis SMS?

Yes can
1) How To Change Password?

Menu > Setting > Account and Authority > Admin Press Edit > Modified Password > Enter Old Password Then Enter New Password Then Press Ok . Alternative: Watch the guide on Facebook
2) How To Scan To Use P2P?

Menu > Setting > Network > Nat Tick Enable and Apply (Nat Status Will Be Successful) Scan The or Using Your SuperLive Plus (After Scan Remember to Enter Username And Password and Press Preview. Alternative: Watch the guide on Facebook
3) How To Reset Password?

Login Page > Retrieve Password > Got Question St DVR Reset (Answer Is sthuanyuan) Then The Password Will Reset To 123456. Alternative: Watch the guide on Facebook
4) How To Playback?

Menu > Playback > Right Hand Side You Can Choose the Date and Double Click on The Time to Playback Alternative: Watch the guide on Facebook
5) How To Back Up?

Menu > Search and Backup > Press by Time > Bottom + Add Which Camera You Want to Backup > Choose Which Date > Set Backup Time > Start Time and End Time > It Will Show How Long Is the Backup Process and Use How Many Space > Press Backup (Remember to Plug in Your Pen Drive) > Save It on Your Pen Drive (Choose Avi Format) Then Press Backup. Alternative: Watch the guide on Facebook
6) How To Format The Hard Disk?

Menu > Setting > Disk > Click on The HDD Which One Want to Format > Enter Username and Password. Alternative: Watch the guide on Facebook
7) How To Create Another User?

Menu > Setting > Account and Authority > Account (Add User) > Enter Username and Password > Group Administrator Can Do All Things, Group Administrator Can Do All Things, Advanced Can Do Some Setting but Limit and Backup And Playback, Common Only Can Live. Alternative: Watch the guide on Facebook
8) How To Change Video Signal?

Menu > Setting > Camera > Manage Signal (Camera Signal) > Choose Which Camera You Want To Change The Signal and Then Press Ok. Alternative: Watch the guide on Facebook
9) Why Does The DVR Produce A Beep Sound?

Beep Sound Normally Means a) No HDD or HDD Got Problem b) DVR Restart c) Changing Resolution d) Power Supply not Enough Power Will Make the DVR Keep Restart
10) How To Add The DVR Into CMS software?

> Download Software at Http://En.Tvt.Net.Cn/Products/522.Html > After Install, the Nvms > Log in ID Is Username: Admin, Password: 123456, Simply Answer 3 Simple Question. > To Add Device into Nvms > Resource Management > Add, Edit or Delete Device > Encoding Device Press Add > Manually Add > Choose Serial No to Enter Your Number, Username & Password of The DVR And Press Test > If Come Out Test Succeeds Then Press Ok > Then Wait for A While Around 30 Sec for Them to Configure > Then You Can Press at Live View > You Can Drag All the Cameras to View or You Can Choose Which One You Want to View.
11) How to enable IE in edge browser

> and use http://autonat.com to remote viewing
1) Why is the [Service] icon always ON?

S1) Press [7] and hold for 2 seconds, if the keypad is shown Services needed: Battery Low Siren 1 Fail Siren 2 Fail AC Fail Strobe Light Fail Phone Line Fail System Date System Clock
2) Why is the [Alarm] icon always ON?

S1) Press [0] and hold for 2 seconds S2) View the last record when an alarm is triggered *It can view the history of the last 50 event logs
3) How to bypass Zone?

S1) Press [5] and hold for 2 seconds Q2) Press Shortcut Zone Number. Example of zone 5, press [05] S3) Press [Enter]
4) How to turn on Chime Door?

S1) Press [8] and hold for 2 seconds Q2) Press Chime Zone Number. For example zone 4, press [04] S3) Press [Enter]
5) How to exchange [Master Code]?

S1) Press [Mode + Master Code + Enter] S2) Select [Master Code + Enter] S3) Enter master code & re-enter master code again & press [Enter] S4) Exit the program and press [Mode + Enter]
6) How to change [User Code]?

S1) Press [Mode + Master Code + Enter] S2) Select [User Code + Enter] S3) Enter User Code & Re-enter User Code & press [Enter] S4) Exit Program and press [Mode + Enter]
7) How to correct System Clock?

S1) Press [ Mode + Master Code + Enter ] S2) Select [ System Clock + Enter ] S3) Enter the current time clock & press [Enter] S4) Exit the Program by pressing [Mode + Enter]
8) How to correct System Date?

S1) Press [Mode + Master Code + Enter] S2) Select [ System Date + Enter ] S3) Enter System Date & press [Enter] S4) Exit the Program by pressing [Mode + Enter]
9) Why isn't there a buzzer sound after arming the system via keypad?

S1) Check the Switch on the side of the Keypad and turn on the switch
10) How to set a GSM number?

S1) Press [Mode + Master Code + Enter] S2) select [GSM Number + Enter] S3) Enter GSM Number & press [Enter] S4) Exit the program by pressing [Mode + Enter]
11) How to set a personal phone call program when the alarm system is triggered?

S1) Press [Mode + Master Code + Enter] S2) Pilih [Tel. Number + Enter] S3) Enter Tel Number & press [Enter] S4) Exit the program by pressing [Mode + Enter]
12) How to set Auto-Time?

S1) Tekan [Mode + Master Code + Enter] S2) Select [Auto Time + Enter] S3) Pilih [Arm/Disarm Timer + Enter] S4) Select [P1 Auto Timer] or [P2 Auto Timer]. For example for P1, select [P1 Auto Timer + Enter] S5) Select [Arm P1 Timer + Enter]. Then set the time for arm in (24 hours). Example set at 9 am, press [0900 + Enter] S6) Select [Disarm P1 Timer + Enter]. Then set the time for disarm in (24 hours). Example of a disarm set at 5 pm, press [1700 + Enter] S7) Exit the program by pressing [Mode + Enter]
1) How To Change Password?

Home > Menu > System > User > Admin Then Edit > Authentication Is Put Current Password Then Press Next > Tick Change Password > Put Your New Password And Confrim New Password Then Press Ok. Alternative: Watch the guide on Facebook
2) How To Scan To Use P2P?

Home > Nvr > Menu > Network > Basic ( Ezcloud ) Then Use Your Ezview To Scan The Qr Code For Those Non Register Must Tick Add Without Sign Up And Register Please Untick The Add Without Signup. Alternative: Watch the guide on Facebook
3) How To Reset Password?

Login Page Press Forget Password > For Those Who Register The Apps The Reset Password Will Send To You > For Those Non Register Enter Email Address To Retrieve The Reset Password. ( Open Your Ezview > Menu > Local Config > Forget Device Password > Scan The Qr Code That Display On Your Nvr Screen. Then They Will Send The Reset Password To You ). Alternative: Watch the guide on Facebook
4) How To Playback?

Home > Playback > Choose Which Cameras Want To Playback Then Date And Time And The Bottom And Then Press Play. Alternative: Watch the guide on Facebook
5) How To Backup?

Home > Backup > Choose Which Camera You Want To Backup > You Can Set Around What Time You Want To Backup Then And Press Search > Then They Will Come Many Files, So You Choose Which Files You Want To Backup, After Choose Please Tick And Press Backup ( Remember To Plug In Your Pen Drive Or External Hdd Before Backup ) Alternative: Watch the guide on Facebook
6) What App To Download To Use P2P?

With Sign Up And Without Sign Up Ezview a. Non Sign Up , Just Press < b. Sign Up U Can Register By Email Or Phone Number -> Location Must Put Malaysia, Enter Your Email Address Or Phone Number Then Tick I Read And Agree To And Verify > They Will Send To You The Verification Code And You Must Enter Within 60 Sec Then Press Next > Create Pass That Contain Alphabet, Number And Special Such As @ Then U Already Complete The Registration Alternative: Watch the guide on Facebook
7) How To Format HDD?

Home > Menu > Storage > Hard Disk > Tick Which Hdd You Want To Format Then Press Format Alternative: Watch the guide on Facebook
8) How To Create Another User?

Home > Menu > System > User > Press Add Button On The Bottom > Enter Username And Password User Type > Operator Can Do All Function > Guest Can Live View, Playback And Backup ( You Also Can Limit Them Which Cameras They Can See Or Cannot See By Tick The Camera ). Alternative: Watch the guide on Facebook
9) How To Extend Distance For The Ip Camera?

Home > Menu > Camera > Choose Which Camera Want To Extend > Press The Camera Cam Config, Bottom Got Extended Transmission Tick It And Press Ok. Alternative: Watch the guide on Facebook
10) How To Set Ip Through Ez Tools?

Download At Website Www.Uniview.Com > Support ( Maintenance Tools ) > Eztools > Tick Which Camera Want To Change Ip Address Then Press Ip Sign (Remember Change The Time, The Username And Password Must Enter Correctly ) Alternative: Watch the guide on Facebook
11) How To Share The NVR With Someone?

Ezview > Menu > Devices > Click The Nvr Want To Share ( Right Hand Side And Got ...) Press It, Press Share > You Can Choose Either Whole Cameras Or Choose Individual Camera Want To Share Also Can Then Press > Share To ( Enter The Username That The Person Register ) Alternative: Watch the guide on Facebook
12) How To Use CMS?

Download At Website Www.Uniview.Com > Support ( Maintenance Tools ) > Ezstation > Username: Admin , Password : 123456 For Log In To The Ezstation > Device Management > If Local Network > Encoding Device ( Will Show At Online Device ), Bottom Will Show The Cameras Or Nvr > Tick On The Camera Or Nvr Then Press Add > Device Management > Cloud Device > Enter Your Username And Password That You Register At The Apps Press Live View > Drag Whole Nvr Or Cameras That You Add To The Screen. Alternative: Watch the guide on Facebook (Download) Watch the guide on Facebook (Installation) Watch the guide on Facebook (Setup)
13) How To Save HDD Space?

Home > Menu > Camera > Encoding > Choose Which Camera, Bottom Got U-Code ( Basic 25% Current Bitrate, Advance 50% Current Bitrate ) > Apply Alternative: Watch the guide on Facebook
14) How To Upgrade The Firmware?

Home > Menu > Maintain > Upgrade > First Page Is Nvr ( Press Check For Update ) If Got The Upgrade Button Can Press > Ipc Upgrade For Cameras > Tick All Then Press Check For Update > If Got Update The Button Upgrade By Cloud Button Can Press ( Tick All Cameras Then Press Upgrade By Cloud ) Alternative: Watch the guide on Facebook
15) How To Set Ai ?

Home > Menu > Alarm > Human Body > Go To The Camera Got This Ai Function Then Enable > Drawn The Place You Want It Detect Trigger Action You Want If They Detech Human Body Can Be Buzzer, Pop-Up Window Also Can
16) How To Use NVR to change IP Camera IP address?

Home > Menu > Camera > Choose Which camera you want to change the IP address for the Ipcam > Press at the Camera Cam Config > Change the IP address , Subnet Mask & gateway that you want > Remember to put username and password for the camera *original username: admin, password: 123456* > then Press Apply > so the IP Camera will change the setting > So you can add the camera into your NVR by press the + sign
17) How to use EZTools to calculate the hard disk storage
18) How to import "Voice" to Tri-Guard IP Camera